Complaints Procedure

How to complain

Email support@tenurelink.co.uk with “Complaint” in the subject line, or write to Bridtek Limited, Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS. Tell us what happened, when it happened, and what you would like us to do about it.

What we will do

• We will acknowledge your complaint within 2 working days.
• We will investigate and send you a full response within 10 working days.
• If it takes longer, we will tell you why and give you a date to expect our response.

If you are not satisfied

Reply and ask for your complaint to be escalated. A director of Bridtek Limited will review it afresh and respond within 10 working days of the escalation.

Other routes

If your complaint is about how we handle your personal data, you can contact privacy@tenurelink.co.uk and you also have the right to complain to the Information Commissioner’s Office (ico.org.uk). Tenurelink is a software service: we are not a letting or managing agent and do not hold client money, so agent redress schemes do not apply to complaints about us. Complaints about a landlord, tenant or tradesperson you deal with through Tenurelink should be raised with them directly. Our terms explain that we provide introductions and records only.